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Customer Support Agent

Triage support email, log tickets to a sheet, escalate to Chat, and schedule customer calls via Google Workspace

Source Download skill
Repository
googleworkspace/cli
Stars
32,059
Licence
Apache-2.0
Files
1 file

What it does

This skill lets an AI agent act as a customer support assistant inside Google Workspace. It is built on the gws command-line tool, so the agent can sort the support Gmail inbox, turn customer emails into tasks, append ticket status updates to a Google Sheet, post escalations to a team Google Chat space, and create calendar events for follow-up calls. The SKILL.md itself is only instructions; it relies on four other gws skills (Gmail, Sheets, Chat, Calendar) that must also be loaded.

Great for

  • Small support teams that already run their inbox and tracking in Google Workspace
  • Support leads who want an agent to triage email and keep a status sheet up to date
  • Developers building a support workflow on top of the gws CLI

Skip it if

  • Teams that use a dedicated helpdesk such as Zendesk or Intercom, since this skill does not connect to them (wrong tool)
  • Situations where the agent should send replies to customers without human review, because the file gives no guardrails against sending incorrect or sensitive replies to real customers
  • Handling confidential customer data in an environment where Google Workspace access is not approved, because the skill reads and writes mailboxes, sheets and chat

Try asking

  • “Triage the support inbox and show me what came in overnight that is labelled support”
  • “Turn the customer email from Priya about the failed refund into a support task”
  • “Log today's ticket status updates in our tracking sheet”
  • “Schedule a follow-up call with the customer from ticket 4821 next Tuesday afternoon”
Step-by-step guide: how to use Customer Support AgentInstall, first run, examples, tips and FAQs

Install in 3 steps

  1. 1

    Download the skill

    The ZIP contains the 1 original files, the Apache-2.0 licence and an attribution note.

    persona-customer-support.zip
  2. 2

    Add it to your agent

    Claude Code (all projects)

    mkdir -p ~/.claude/skills && unzip persona-customer-support.zip -d ~/.claude/skills/

    Claude Code / Agent SDK (this project only)

    mkdir -p .claude/skills && unzip persona-customer-support.zip -d .claude/skills/

    Claude apps (web/desktop): Settings → Capabilities → Skills → Upload skill, and choose the ZIP.

  3. 3

    Ask for the task

    No special command needed — the agent reads the skill's description and loads it when your request matches. Try one of the prompts above.

Get better results

  • Set up Gmail filters that label support requests before running triage, so the agent queries a consistent label
  • Run the agent in a test account or with a sample label first to confirm which emails and sheet rows it touches
  • Review any escalation or calendar invite before it goes out, since the file does not describe approval steps

What's inside

  • SKILL.md

Redistributed unmodified from googleworkspace/cli under the Apache-2.0 licence. The assessment was drafted with AI from the skill's files on 2026-10-29. Skills can instruct your agent to run code — read SKILL.md and any scripts before installing.