Gorgias vs Okendo
Which should you use? A side-by-side look at what each one does, who it suits, what it costs, how hard it is to set up, and where each falls short.
AI tool · Paid
A helpdesk for e-commerce brands with an AI agent that resolves order and returns questions.
AI tool · Freemium
Reviews, loyalty, quizzes and surveys for Shopify brands, with AI review summaries.
The short answer
Choose Gorgias if you need…
- Shopify customer support
- Automating order-status questions
Choose Okendo if you need…
- Shopify brands collecting UGC
- Customer surveys
Side-by-side
| Gorgias | Okendo | |
|---|---|---|
| Type | E-commerce · Customer support | E-commerce · Reviews & loyalty |
| Price | Paid | Freemium |
| Platforms | Web, iOS, Android | Web |
| Works with | Shopify, Klaviyo, WooCommerce | Shopify, Klaviyo |
| Hands-on tested by us | Not yet | Not yet |
| Last checked | 2026-10-29 | 2026-10-29 |
What each one is
Gorgias
A helpdesk for e-commerce brands with an AI agent that resolves order and returns questions. Built for e-commerce support. AI resolutions are billed per resolution, which adds cost.
Okendo
Reviews, loyalty, quizzes and surveys for Shopify brands, with AI review summaries. Polished for Shopify. Limited outside that ecosystem.
Best for
Gorgias
- Shopify customer support
- Automating order-status questions
Okendo
- Shopify brands collecting UGC
- Customer surveys
Strengths
Gorgias
- Unified support inbox
- AI agent
- Order actions in tickets
- Macros
Okendo
- Reviews and UGC
- Loyalty
- Quizzes and surveys
- AI summaries
Frequently asked questions
What is the difference between Gorgias and Okendo?
Gorgias: A helpdesk for e-commerce brands with an AI agent that resolves order and returns questions. Okendo: Reviews, loyalty, quizzes and surveys for Shopify brands, with AI review summaries. Gorgias suits shopify customer support, while Okendo suits shopify brands collecting ugc.
Are Gorgias and Okendo free?
Gorgias: Paid. Okendo: Freemium.
What are other alternatives to Gorgias and Okendo?
Other options people compare them with include Octane AI, Rebuy, Yotpo.
Keep comparing
Built from our catalogue entries for both products: open-source details come from each project's README (AI-assisted, refreshed weekly) and GitHub data; AI-tool details are editorial. Spotted something wrong? Let us know from either product's page.