How to use the Rep Call Feedback Coach agent skill

What is an agent skill and what does this one do?

An agent skill is a folder of instructions that an AI agent loads when a task matches the skill's description. This skill covers one job: coaching a single rep's calls using evidence.

The agent looks for moves that successful peers repeat, finds specific moments where the target rep could have done better, and drafts practical phrasing the rep could use on the next call. It is built to rely on observed call evidence rather than managers' opinions or CRM outcomes.

• Compares the target rep with relevant peer examples on the same kinds of moments, such as objection handling, discovery, pricing or next steps.
• Lists peer moves that repeat across calls, with a short line the rep could reuse when the transcript supports one.
• Points to exact target-rep moments that could be stronger and shows how the better version could sound.
• Keeps strengths visible alongside upgrades.
• Does not create scorecards, ratings or rankings, and does not send feedback, post messages or save coaching files.

Install the skill from the ZIP download

Download the ZIP for the get-rep-call-feedback skill from our page, then unzip it. The skill is a folder that contains SKILL.md and a references folder, so keep that structure intact.

For a personal install, place the unzipped folder in your user skills directory at ~/.claude/skills/. To scope it to one project, place it in that project's .claude/skills/ folder instead.

If you use the Claude apps, you can instead upload the skill under Settings → Capabilities → Skills.

• Personal: ~/.claude/skills/
• Single project: the project's .claude/skills/ folder
• Claude apps: Settings → Capabilities → Skills, then upload

Connect call sources the skill needs

The skill needs transcript-like call evidence. The primary source it names is a Meeting Transcripts connector. If you do not have one, you can paste or export transcripts and give them to the agent directly.

A Knowledge and Files connector is optional. It is useful for call notes, manager examples and prior coaching context. Manager notes and CRM outcomes can shape focus, but the skill will not treat them as proof of behaviour.

The optional answers-ask-user-input skill and ask_user_input tool let the agent ask structured questions. Without them, the agent asks directly in the conversation.

• Required: a Meeting Transcripts connector, or pasted or exported transcripts
• Optional: a Knowledge and Files connector for call notes and manager examples
• Optional: the answers-ask-user-input skill and ask_user_input tool

Trigger the skill with a natural request

The skill loads when your request matches its description, so describe the coaching you want in plain words. Name the target rep, the peers to compare against and the theme if you have one.

Vague requests such as a bare "give me call feedback" will prompt the agent to ask you for a target rep, a peer set or a coaching focus. This is intentional, because the skill does not assume them.

If you do not give a time window, the skill defaults to the trailing 30 days for the target rep and the trailing 60 days for peers, using the same window on both sides unless you specify otherwise.

• "Compare [rep name]'s discovery calls with two peer reps and show me what they do differently."
• "Review [rep email]'s last 30 days of calls for objection handling and draft next-call language."
• "Here are five transcripts from my team. Find the next-step moves that our strongest reps repeat."

Read the output and what each part means

A complete readout follows a fixed structure, so you can check that nothing is missing. Each claim should point back to at least one call, transcript or note.

If the sample is too small, the agent produces a limited memo, states the shortfall and names the next search that would improve confidence. Treat that memo as a starting point rather than a finished coaching plan.

• TL;DR
• Dataset Coverage: how many calls and which dates, motions and sources were used
• Peer Exemplars: Stealable Moves
• Target Rep: Specific Upgrade Opportunities
• Next-Call Steal Sheet
• Optional 30-Day Practice Plan, only when you ask for one

Safety notes: scripts and network access

According to the item's listing, this skill does not run scripts. It does use the network, because it searches and retrieves call transcripts through the connectors you have connected.

Call recordings and transcripts can contain customer names, contract details and personal data. Check your connector and workspace permissions before you point the skill at a call library, and only supply the calls you are allowed to review.

• Runs scripts: no
• Uses network: yes, to search and fetch transcripts through your connectors
• Only use it on calls you are permitted to review

Tips for better coaching output

Better inputs produce sharper coaching. Give the agent a specific theme, a clear window and at least two peers. If you have a particular account, company or call type in mind, include it in your request so it is searched for directly.

Use the sample-size guidance as a check. The skill aims for at least 15 target calls and at least 15 peer calls in total, and it notes when a sample falls short. Do not judge a rep on only a few calls.

• Name the theme, such as objection handling or next steps, to keep results focused.
• Include the account or company name if the call set is tied to one.
• Keep motions comparable: discovery calls compared with procurement calls will be flagged as a mismatch.
• Use the output for one-to-one coaching conversations, not for rankings or formal evaluation.