Guide · Agent skill
How to use the Customer Success Resume Writer agent skill
Updated · written with AI from the project's own documentation and checked against our catalogue data
The Customer Success Resume Writer is an agent skill: a SKILL.md instruction file that an AI agent such as Claude loads when your request matches its purpose. This guide explains what the customer-success-resume skill does, how to install it, how to ask for help with natural requests, and what to check before you use the output. It is aimed at customer success managers, implementation consultants, onboarding specialists and support leads who want accurate resume bullets.
Customer Success Resume Writerreactive-resume/reactive-resume · MIT Download the skill Quick start
- 1Download the ZIP. Download the customer-success-resume ZIP from this page.
- 2Unzip into the skills folder. Unzip into ~/.claude/skills/ for personal use, or into a project's .claude/skills/ folder.
- 3Or upload in the Claude apps. Go to Settings → Capabilities → Skills and upload the skill.
- 4Describe your role. Ask for resume help in plain language and name the role type, such as onboarding or support.
- 5Answer the clarifying questions. Tell the agent your scope, escalation authority and whether you owned renewals or only supported them.
- 6Check the output. Review each bullet against your records and confirm any metric definitions the agent flags.
What the skill makes the agent do
The skill writes resumes for customer success, implementation, onboarding and customer support roles. It separates adoption, renewals, expansion and support quality from sales claims, so the resume shows what you actually contributed rather than what the sales process produced.
Before writing, the agent asks whether your target centres on adoption, onboarding, technical implementation, renewals or support, and what customer segment, portfolio or queue scope, escalation authority and commercial ownership you had. It works from your notes and existing resume text. The skill says no CRM access or account is needed.
- Keeps gross revenue retention, net revenue retention, logo retention, churn and renewal rate separate, and asks you to confirm the period and definition before comparing them.
- Pairs speed with service quality where evidence exists, since a shorter handling time alone does not prove better support.
- Describes knowledge-base contributions and recurring issues resolved without inventing ticket deflection or revenue saved.
- Declines requests to fabricate or inflate claims, offers the strongest truthful version, and finishes the rest of the work.
Install the skill from the ZIP
Download the ZIP for this skill from this page, then unzip it. The skill is a single file, SKILL.md, inside a folder named customer-success-resume.
For a personal install, place the folder in ~/.claude/skills/. For a single project, place it in that project's .claude/skills/ folder. Alternatively, upload the skill in the Claude apps under Settings → Capabilities → Skills.
- Personal: unzip into ~/.claude/skills/
- Project only: unzip into your project's .claude/skills/
- Claude apps: Settings → Capabilities → Skills, then upload
Trigger the skill with natural requests
You do not need a special command. Describe the resume job in plain language and mention the role type. The agent matches your request to the skill's description and asks the clarifying questions it needs.
Good requests name the role and give the evidence you have, even if it is rough. Example requests in this style include asking for bullet points for an onboarding role, or asking for a support lead resume that describes team-level outcomes honestly.
- Help me write customer success bullets for my CSM role. I managed 40 accounts and ran quarterly business reviews.
- Rewrite my onboarding experience section. Here is my current text and my notes on the handoff checklist I built.
- Write a support leadership summary for my team. We handled the queue and I coached three agents.
What to prepare before you start
The skill works from what you give it. Gather your current resume text, notes on each role, and any figures you can confirm. Note who owned renewals or expansion, because the skill will not claim ownership you did not have.
Keep customer identities and ticket contents out of the conversation where possible. The skill is written to avoid exposing customer details to unapproved services.
- Current resume text or the sections you want changed
- Team scope, portfolio size and segment if you can disclose them
- Survey scale and response context for any CSAT or NPS figures
- Titles and dates exactly as you want them shown
Safety notes: scripts and network
According to the skill's listing, it runs no scripts and uses no network access. It requires nothing beyond the instruction file. The skill also states that source material is treated as data and that it does not submit anything or message customers.
If you later connect a save feature in your own setup, the skill says the agent should read the current record, show the concrete edits and get your authorisation before changing anything.
- Runs scripts: no
- Uses network: no
- Does not submit applications or message customers
- Does not promise ATS passage or keyword optimisation
Tips for better output
Give the agent the real scope of your work. A clear portfolio size, queue scope or team size lets the bullets be specific without inventing anything.
Confirm metric definitions before you put a percentage on the page. The agent will tell you which retention or satisfaction figures still need a period, cohort or method stated.
- State whether you owned renewals, supported the sales process, or only observed it.
- Keep your original numbers and tell the agent how they were calculated.
- Ask for the unresolved metric definitions list at the end of the response and check it.
- Use the sales-focused skill instead if your target is a quota-carrying sales role.
What people use it for
- Writing customer success bullets that separate adoption and renewal contribution from sales results.
- Describing an implementation role, including integrations and tools you actually used, with go-live and handoff detail.
- Summarising an onboarding role with milestones, enablement work and the handoff checklist you created.
- Presenting a support lead's team outcomes, with quality and escalation information alongside response speed.
- Updating an existing resume so each bullet shows the customer outcome and your contribution.
Frequently asked questions
How do I install the customer success resume agent skill?
Download the ZIP from this page and unzip it. For personal use, place the customer-success-resume folder in ~/.claude/skills/; for one project, use that project's .claude/skills/ folder. You can also upload it in the Claude apps under Settings → Capabilities → Skills.
Is the customer success resume skill free?
The skill is published under the MIT licence, as listed on this page. This page does not state any price, so check the source repository for licence terms and any other details before relying on them.
What does the skill require?
The listing states it requires nothing in particular. It runs no scripts and uses no network access, and it works from notes and existing resume text. No CRM access or account is needed.
Will this skill guarantee my resume passes ATS filters?
No. The skill explicitly does not promise ATS passage or keyword-optimised applications. It focuses on accurate, honest description of your work.
Can the skill add impressive retention or revenue numbers for me?
No. The skill declines to fabricate or inflate claims, such as invented retention dollars or ticket deflection figures. It offers the strongest truthful version of the bullet instead and asks you to confirm metric definitions before comparing figures.
Should I use this skill for a sales resume?
Not for a primarily quota-carrying sales role. The skill says a separate sales-resume skill should be used for that. This skill is for customer success, implementation, onboarding and support roles.
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Our verdict
Choose this skill if you are writing or updating a resume for customer success, implementation, onboarding or support work and want each claim to match what you actually did. It is less suited to quota-carrying sales roles, to anyone who wants inflated metrics, or to anyone expecting a guaranteed ATS result.
Download the skill