Guide · Agent skill
How to use the Customer Interview Script agent skill
Updated · written with AI from the project's own documentation and checked against our catalogue data
The Customer Interview Script agent skill is a reusable instruction set that tells an AI agent how to write a structured interview guide for customer research. It is aimed at product managers, founders and researchers who need to talk to users without pitching their idea. After this guide, you will know what the skill produces, how to install it, how to ask for a script in plain language, and where its limits are.
Customer Interview Scriptphuryn/pm-skills · MIT Download the skill Quick start
- 1Download the ZIP. Download the interview-script skill ZIP from this page.
- 2Choose where to install. Unzip it into ~/.claude/skills/ for personal use, or into .claude/skills/ in a project folder for one project.
- 3Or upload it in the Claude apps. In the Claude apps, go to Settings → Capabilities → Skills and upload the ZIP.
- 4Describe your research. Ask for an interview script in plain language and name the product area, the customer type and the decisions the research should inform.
- 5Attach any context. Add personas, hypothesis lists, product briefs or previous interview notes if you have them, so the agent can read them first.
- 6Review and adapt the script. Check the questions against your objectives and cut sections to fit the interview length.
- 7Save and use the template. Save the output as markdown and fill in the note-taking template after each interview.
What is an agent skill and what does this one do?
An agent skill is a folder containing a SKILL.md file. The file gives an AI agent instructions for one kind of task. When the skill is installed, the agent can use those instructions when a request matches the skill's description.
This skill, interview-script, makes the agent produce a complete customer interview guide for product discovery. It follows The Mom Test principles: ask about the person's real life and past actions, not hypothetical ideas, and never pitch or lead the participant.
- Opening: introduce the purpose (learning, not selling), set expectations and confirm time
- Warm-up: role, context and background questions (about 5 minutes)
- Core exploration on jobs to be done: past behaviour, pain points, desired outcomes and priority (about 15 to 20 minutes)
- Probing techniques such as 'Tell me more about that' and 'Can you give me a specific example?'
- The Mom Test rules as a checklist
- Wrap-up: catch-all question, referrals and thanks (3 to 5 minutes)
- A note-taking template to record findings after each interview
How do you install the interview-script skill?
Download the ZIP file for the skill from this page. Then add it to Claude in one of two ways.
Option 1 is a personal install. Unzip the file into ~/.claude/skills/ so the skill is available across your projects. Option 2 is a project install. Unzip it into the .claude/skills/ folder inside a specific project so only that project uses it.
Option 3 is the Claude apps. Upload the ZIP under Settings → Capabilities → Skills.
- Download the ZIP from this page
- Personal: unzip into ~/.claude/skills/
- Project: unzip into .claude/skills/ in your project folder
- Claude apps: Settings → Capabilities → Skills, then upload the ZIP
How do you trigger the skill with a natural request?
You do not need a special command. Describe what you are doing in ordinary language. The skill's description mentions preparing for user interviews, creating interview guides and planning discovery research, so requests that match those ideas are the ones most likely to use it.
The more context you give, the better the script. Name the product area, the type of customer and what decisions the research should inform. You can also attach files such as personas, hypothesis lists, product briefs or notes from earlier interviews. The skill tells the agent to read these first.
- 'Write a customer interview guide for people who manage invoices at small agencies. We need to know how they chase late payments.'
- 'Create a discovery interview script for our onboarding redesign. Here are our current personas.'
- 'Plan user interviews to test whether our team needs a shared task board. Include a note-taking template.'
What does the output look like?
The agent first clarifies your research objectives: the questions to answer, the decisions the research will inform and the assumptions to test. It then writes the script section by section and adapts the questions to your product area and the time you have. The source asks for the result to be saved as markdown, and it should include both the script and the note-taking template.
The note-taking template captures one row per participant. Fill it in after each interview so findings can be compared across participants.
Participant: [Name / ID]
Date: [Date]
Key Jobs: [What they're trying to accomplish]
Current Solution: [What they use today]
Biggest Pain: [Their #1 frustration]
Desired Outcome: [What success looks like]
Willingness to Pay: [How much they invest / would invest]
Surprise Finding: [Something unexpected]
Follow-up: [Next steps]What does the skill need, and is it safe to run?
The skill lists no requirements. According to its listing, it does not run scripts and does not use the network. It is a set of written instructions that produces a document, so there is no code to review beyond the SKILL.md file itself.
Read the SKILL.md before installing if your team has a review process for agent instructions. Because the skill is licensed under MIT, you can also read, copy and change it.
- Requires: nothing listed
- Runs scripts: no
- Uses network: no
- Files included: SKILL.md
What are good tips for using the script well?
Use the script as a starting point and cut it to fit your time. The skill suggests adding or removing sections based on interview length.
Keep the interview focused on the past. Questions like 'Would you use X?' tell you little, while 'Walk me through the last time you did this' gives you facts. The Mom Test rules in the skill say to talk less and listen more, aiming for roughly an 80/20 split.
Treat compliments as noise. Strong emotions are a better signal of real pain or delight.
- Ask for a specific past instance, then use probes such as 'What happened next?'
- Ask 'Why?' gently two or three times to reach root causes
- Do not explain your idea or pitch during the interview
- Take notes with the template after each session, not only at the end
What people use it for
- Preparing discovery interviews before a feature decision
- Writing a guide for founders who want to learn about a problem without pitching
- Giving students or researchers a ready-made interview structure to adapt
- Building a note-taking template so findings from several interviews can be compared
Frequently asked questions
How do I install the interview-script agent skill?
Download the ZIP from this page. Unzip it into ~/.claude/skills/ for personal use or into .claude/skills/ inside a project folder. You can also upload the ZIP in the Claude apps under Settings → Capabilities → Skills.
What are the requirements for the interview-script skill?
The listing shows no required tools. It does not run scripts and does not use the network. It is a SKILL.md file that gives the agent written instructions.
Is the Customer Interview Script skill free to use?
The skill is licensed under MIT, which permits use, reading, copying and modification under the terms of that licence. Check the licence text on the source repository for the full terms.
What is the Mom Test and how does this skill use it?
The Mom Test is an approach to customer interviews that asks about the person's real life and past behaviour, not about your idea. The skill applies it by avoiding leading questions, never pitching and focusing on specific past events.
Can the skill analyse my interview transcripts?
No. The skill only writes the interview script and note-taking template. It does not run or analyse interviews, and it is not designed for surveys or large-scale usage measurement.
Why isn't my agent using the skill?
Check that the folder is in ~/.claude/skills/ or the project's .claude/skills/ folder, or that the ZIP was uploaded under Settings → Capabilities → Skills. Then make your request describe interview guides, user interviews or discovery research, since the skill matches on those ideas.
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Our verdict
Use this skill if you are a product manager, founder or researcher who needs a clear, past-focused interview guide and a note template with no setup beyond installing a text file. Pick something else if you need help running or analysing interviews, or if your research is quantitative, such as surveys or large-scale usage measurement.
Download the skill